And they rightfully anticipate a superior customer experience, which is not just a bonus, but a critical aspect of creating value. “ In times of uncertainty, customers seek efficient services and solutions to achieve the outcomes they require.
She will also be a key contributor in fortifying Aircall’s position in the SMB market and being seen as a preferred partner, providing best-in-class experiences while maximizing satisfaction and retention.
Aircall com professional#
As Chief Customer Officer at Aircall, Nelson will help the company better connect with customer needs, delivering and furthering its mission to empower every professional to turn each conversation into business impact. She most recently served as Chief Client Officer at cloud-based digital banking solutions provider Alkami Technology, where she successfully led a team of 250 customer-facing professionals to achieve $226M annual recurring revenue and scaled the company through its IPO and beyond. Nelson brings over a decade of experience leading customer-focused teams. These strategic hires strengthen momentum for Aircall, fueling its new chapter of growth focusing on a customer-first strategy and bolstering Aircall’s position in North America, a key market for the company where demand for customer-centric solutions is high. NEW YORK-( BUSINESS WIRE)- Aircall, the integrated phone and communication platform designed for sales and support teams, today announced the appointment of Mary Nelson as Chief Customer Officer and Greg Peel as Vice President of Sales for North America.
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